Delivery information

If you have received a delivery notice but your shipment has not arrived yet, please check your local post office. The parcel might be mishandled by your local postal services.

Customer support

FAQ

Frequently Asked Questions

Viaota Network is a mobile internet access service.

Viaota provides a stable 4G/LTE internet connectivity on the global level. Reliably stable 4G/LTE data speed, constant coverage & zero freezes are just a few of the perks of using Viaota.

START:
The service provision starts once you insert a new Viaota Card into your device.

Once you run out of free data, just select one of the 3 great global data deals Viaota has to offer. You can do that at self service system here: https://my.viaota.com/login

STOP:
It is very simple to stop using Viaota. Please contact our customer support team at [email protected] and we will cancel the plan for you.

You can read more about Viaota data plans here: https://viaota.com/viaota/plans

Anguilla
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Barbados
Bolivia
Belize
Bermuda
Bolivia
Bosnia And Herzegovina
Brazil
Virgin Islands, British
Bulgaria
Cambodia
Canada
Cape Verde
Cayman Islands
Chile
China
Colombia
Congo, Democratic Republic
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Finland
France
Gambia
Georgia
Germany
Gibraltar
Greece
Greenland
Grenada
Guatemala
French Guiana
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
South Korea
Kosovo
Kuwait
Kyrgyzstan
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Malaysia
Malta
Mauritius
Mexico
Moldova
Monaco
Montenegro
Montserrat
Morocco
Myanmar
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Norway
Oman
Pakistan
Palestinian Territory, Occupied
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
San Marino
Saudi Arabia
Serbia
Seychelles
Singapore
Slovakia
Slovenia
Suriname
South Africa
Spain
Sri Lanka
Saint Kitts And Nevis
Saint Lucia
Saint Vincent And Grenadines
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Tunisia
Turkey
Turks And Caicos Islands
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Holy See (Vatican City State)
Venezuela
Vietnam

You can top up your data with Viaota self service.

To access it for the first time, please go to https://my.viaota.com/register and enter your Viaota SIM card number, which you can find on your Viaota SIM card. Create a new password and click “Register”.

If you are already registered, go to https://my.viaota.com/login and sign in.

Once in the self service you can select and order one of the Viaota monthly plans.

We can help you to top up your data. Please contact us at [email protected] and let us know your Viaota order number. We will be able to assist you. Afterwards we will send you a link: you will use the link to choose a Viaota data plan and top up your data.

You can connect Ryoko to your smartphone, laptop, tablet, personal computer or even a smartwatch. Ryoko can connect to up to 10 devices at once.

Ryoko works in 137 countries. Here is the full list of countries in which you can use Ryoko device:

Anguilla
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Barbados
Bolivia
Belize
Bermuda
Bolivia
Bosnia And Herzegovina
Brazil
Virgin Islands, British
Bulgaria
Cambodia
Canada
Cape Verde
Cayman Islands
Chile
China
Colombia
Congo, Democratic Republic
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Finland
France
Gambia
Georgia
Germany
Gibraltar
Greece
Greenland
Grenada
Guatemala
French Guiana
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
South Korea
Kosovo
Kuwait
Kyrgyzstan
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Malaysia
Malta
Mauritius
Mexico
Moldova
Monaco
Montenegro
Montserrat
Morocco
Myanmar
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Norway
Oman
Pakistan
Palestinian Territory, Occupied
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
San Marino
Saudi Arabia
Serbia
Seychelles
Singapore
Slovakia
Slovenia
Suriname
South Africa
Spain
Sri Lanka
Saint Kitts And Nevis
Saint Lucia
Saint Vincent And Grenadines
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Tunisia
Turkey
Turks And Caicos Islands
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Holy See (Vatican City State)
Venezuela
Vietnam

  • Insert the pre-paid SIM card provided in the package into your Ryoko 4G device;
    • The provided SIM card comes in 3 different sizes: standard, micro & nano. Use the standard size!
  • Turn on the Ryoko 4G hotspot by using the power button (press and hold);
  • Connect Ryoko 4G hotspot to your smartphone or other device EITHER BY:
    • pressing WPS button twice and scanning a QR code which appears on Ryoko screen with your smartphone OR
    • connecting your smartphone or other device to the now visible “Ryoko” network. It will have the same name as SSID visible on your Ryoko screen. The password is marked as “key” on your Ryoko screen (to see SSID and the password press the WPS button once).

That’s it, you are now connected to Ryoko portable WiFi hotspot!

If you wish to see a more detailed guide, please download the user manual below:

Download the user manual

You can top up your data with Viaota self service.

To access it for the first time, please go to https://my.viaota.com/register and enter your Viaota SIM card number, which you can find on your Viaota SIM card. Create a new password and click “Register”.

If you are already registered, go to https://my.viaota.com/login and sign in.

Once in the self service you can select and order one of the Viaota monthly plans.

Your Wifi network name and Wifi network password are printed on the label inside the device and can be seen once the battery is unmounted.

Alternatively, you can always check your current SSID and password by turning on your Ryoko device and pressing the WPS button once: the information will be visible on the screen. The password will be marked as “key” on your Ryoko screen.

  • Log into the Viaota Self Service (look above to see the detailed instruction on how to do it).
  • Go to “Profile”. Update your password there.
  • For extra security you can also add two factor authentication!

If the Ryoko device is on, and the internet is not working, please proceed with the following instructions:

  • Restart your device.
  • Check if you are not in a "no-signal" area.
  • Manually change the local network.

Ryoko portable WiFi hotspot automatically connects to the best local 4G LTE network available.

Yes, you can insert any SIM card and use it with your Ryoko device.

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

If you wish to cancel your order please contact our Customer Service team as soon as possible.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@viaota.com

The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term.

If you wish to return a defective item please contact our customer support by filling an online contact form at https://viaota.com/viaota/contact. When you contact our customer support with a warranty claim please be prepared to provide upon request: (1) photographs of the defective item; (2) your order ID and purchase confirmation letter or payment receipt; (3) a brief description of the defect.

Warranty does not include any defects of your device, in which you were using Viaota’s Card.

If you are unhappy with your purchase you have the right to return it within 30 days from the delivery date. However, please be noted that you will receive a full refund only if you inform us about the returning Goods and send them to us within the first 14 days after receiving your ordered Goods. If you decide to return and send us back your Goods after the 14 days term is passed, but not later than within 30 days from the day when you received your Goods, additional fees may be applied.

To exercise the right to withdraw and return your purchased Goods, You must contact our customer support team by filling an online contact form at https://viaota.com/viaota/contact. After you contact our support team, you will be provided with a return code and return address – please be noted that we will only accept returning goods that will be sent with the provided return code and delivered to the provided return address.

For more information please visit https://viaota.com/viaota/terms

We will give a refund for the returned product within 14 days from receiving the product at our return address. A refund might take up to 5 days to reach your bank account after it's made.


If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.


Contact Us

Contact Us

Tel.: +1 (205) 782-8611